DAZN: Cancellation and suspension, is it possible to re-register? Notes on how to withdraw and resume procedures

DAZN

I’m watching on DAZN, but what should I do if I want to quit or temporarily stop using it? There may be a problem. The operation method in such a case is explained below. If you are considering switching to another company, please refer to the article below.

DAZN

Introduction to DAZN withdrawal method and procedure

How to withdraw from DAZN varies depending on the contract details, so how did you sign the contract? Please check this first before starting the procedure. Even if you cancel or withdraw from a monthly plan during the contract, the monthly fee will not be calculated on a daily basis.

WEB browser, smart TV, game terminal

If you signed a contract using a web browser, smart TV, or game device, follow the steps below to cancel the contract.

  • Log in to DAZN
  • Select “Menu”
  • Select “My Account”
  • Select the “Withdraw” button in “Registration Information”
  • Enter the reason for withdrawal and select “Withdraw”

DAZN for docomo

If you signed a contract from DAZN for docomo, please cancel the contract using the following steps.

  • Log in to DAZN
  • Select “Menu”
  • Select “My Account”
  • Select “Withdraw”
  • Select “DAZN for docomo” in “Confirm/Change Contract Details”

iTunes Store

If you are subscribed to an iTunes account, the procedure for canceling your subscription is as follows.

  • Select “Settings”, “Username”, “iTunes & App Store”
  • Select “Apple ID” and log in
  • Select “Subscription”
  • Select “Cancel subscription” from the “DAZN” display

Android

If you are using DAZN as an Android app, you will need to cancel your membership from the Google Play Store.

  • Open Google Play Store on your smartphone or tablet
  • Select “Regular Purchase” from the “Menu Icon”
  • Select “Cancel subscription” from “DAZN”

Amazon Fire TV

If you are watching DAZN from Amazon Fire TV, please follow the steps below to cancel your membership.

  • Open “App”
  • Select “Manage subscriptions” from “Store icon”
  • Select “Turn off automatic updates”

How to pause DAZN and step-by-step instructions

Pause is a plan for people who don’t want to watch DAZN for a while but have plans to watch it again. You can cancel your subscription for up to 180 days, and there will be no charge during this period. In case of temporary suspension, operation is only possible in the browser version. Users can freely set the account suspension period. Payment will occur when the service resumes, and you will be able to watch the broadcast again. You can access it from the top right of the Dazone official website.

  • Log in to DAZN
  • Select “My Account” from the menu
  • Select “Suspend account” from “Contract details”

Users who cannot use pause

Please note that you will not be able to pause if the following conditions apply.

  • Use DAZN for docomo
  • Migration from Sponavi Live
  • Available via Apple
  • Use Amazon IAP payment
  • Google Play in-app purchases
  • Free trial period
  • Redeem gift code
  • Use mobile carrier payment
  • Use annual plan

Automatically renewed after 6 months

DAZN’s pause function can be used for up to 6 months. Once this period has passed, the contract will be renewed and automatic billing will start again. DAZN cannot be suspended for more than 6 months.

Withdrawing during suspension

You can also cancel your membership while it is temporarily suspended.

  • Log in to DAZN
  • Select “Withdraw” from “Contract details”

You can watch on DAZN even if you cancel your membership.

Basically, with DAZN, you will not be able to watch anything the moment you cancel your membership. You can view it until the contract expiration date. However, please note that pro-rated calculations are not possible, so you will always be billed on a monthly or yearly basis. It is preferable to cancel your membership by the monthly payment date.

When is the best time to cancel your DAZN subscription?

No matter when you cancel your DAZN subscription, you can continue to use the service until your next renewal date. It is recommended that you cancel on the renewal date. However, please make sure to complete the cancellation procedure at least 24 hours before the renewal date. After that, automatic billing will occur and the contract will continue. When the renewal date approaches, the renewal procedure will be automatically performed within the system.

Frequently asked questions if you cannot cancel your DAZN subscription

If you are unable to cancel your subscription, please contact DAZN support. To contact us, go to “Help” → “Contact Us”. If you ask the staff that you cannot cancel your membership, they will give you an answer.

I can’t log in to my account

An email address and password are required to log in to DAZN. Please check that the email address and password you entered are correct. If you forget your password, you can reset your password. Please reset the settings from the page below.

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Cancellation process is not progressing

DAZN’s subscription can only be canceled on the registered device. Please check the device you have registered before canceling your subscription on the registered device.

If you have a contract with a credit card (debit card) or PayPal

If you have a contract with a credit card (debit card) or PayPal, you cannot cancel or withdraw your membership immediately. The “30-day notice period for withdrawal” is a grace period of 30 days starting from the date of cancellation/withdrawal procedure, and you will be able to continue using DAZN during this period. The contract will be canceled and withdrawn on the 31st day after the completion of the procedure.

DAZN for docomo

DAZN for docomo differs from regular DAZN in that the contract renewal date is the 1st of every month. If you cancel or withdraw your membership from DAZN for docomo, you will no longer be able to watch from that point on. Even if you cancel or withdraw from membership at the beginning of the month, the full monthly fee will be charged.

I got charged even though I canceled the contract

If you have canceled your DAZN subscription, but for some reason the bill keeps coming, it may be because the cancellation was not done properly. Please be aware that if you have double contracts, you will be billed twice. We recommend that you contact the support center.

Just uninstall DAZN

Cancellation of DAZN is not completed by simply uninstalling the app. If you do not process it from the My Account page, it will be treated as a continuation. As explained above, you must complete the cancellation procedure on the registered terminal.

DAZN under maintenance

If DAZN is undergoing maintenance, you will not be able to cancel your subscription. In the case of maintenance, you may not even be able to log in in the first place, so please wait until the maintenance is complete. Be sure to check the official website for the latest information during the period. You can check it on iPhone or iPad.

Is it possible to re-register?

If you have canceled your DAZN subscription but want to register again, you can do so again. However, the registration process will have to be restarted from scratch. Please refer to the article below. On DAZN, you can watch not only soccer, but also dramas, Disney, anime, domestic dramas, news, martial arts, and other channels. If you have any questions, please contact customer service. Also compatible with apple tv and fire tv.

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