Here are some points to note when canceling your sports video subscription to DAZN. What should you do if you want to stop watching or temporarily suspend your subscription? You may be wondering what to do. The procedure for such a situation is explained below. If you are considering switching to another company, please refer to the following article.
- Introduction to DAZN withdrawal method and procedure
- How to pause DAZN and step-by-step instructions
- You can watch on DAZN even if you cancel your membership.
- When is the best time to cancel your DAZN subscription?
- Frequently asked questions if you cannot cancel your DAZN subscription
- Is it possible to re-register?
Introduction to DAZN withdrawal method and procedure
The details of how to withdraw from DAZN vary depending on the contract details, so how did you sign the contract? Please check this before starting the procedure. Even if you cancel or withdraw from a monthly plan during the contract, the monthly fee will not be calculated on a daily basis. You can operate it from the screen, but it varies depending on the service, so it’s easy to miss it, so be sure to check it.
WEB browser, smart TV, game terminal
If you signed a contract using a web browser, smart TV, or game device, follow the steps below to cancel the contract.
- Log in to DAZN
- Select “Menu”
- Select “My Account”
- Select the “Withdraw” button in “Registration Information”
- Enter the reason for withdrawal and select “Withdraw”
DAZN for docomo
If you have subscribed to DAZN for docomo at the same time, please cancel the contract using the following steps. Those who are eligible can proceed by tapping all from a web browser or app. See action.
- Log in to DAZN
- Select “Menu”
- Select “My Account”
- Select “Withdraw”
- Select “DAZN for docomo” in “Confirm/Change Contract Details”
iTunes Store
If you are subscribed to an iTunes account, the procedure for canceling your subscription is as follows.
- Select “Settings”, “Username”, “iTunes & App Store”
- Select “Apple ID” and log in
- Select “Subscription”
- Select “Cancel subscription” from the “DAZN” display
Android
If you are using DAZN as an Android app, you will need to cancel your membership from the Google Play Store.
- Open Google Play Store on your smartphone or tablet
- Select “Regular Purchase” from the “Menu Icon”
- Select “Cancel subscription” from “DAZN”
Amazon Fire TV
If you are watching DAZN from Amazon Fire TV, please follow the steps below to cancel your membership.
- Open “App”
- Select “Manage subscriptions” from “Store icon”
- Select “Turn off automatic updates”
How to pause DAZN and step-by-step instructions
Pause is a plan for people who don’t want to watch DAZN for a while but have plans to watch it again. You can cancel your subscription for up to 180 days, and there will be no charge during this period. In case of temporary suspension, operation is only possible in the browser version. Users can freely set the account suspension period. Payment will occur when the service resumes, and you will be able to watch the broadcast again. You can access it from the top right of the Dazone official website.
- Log in to DAZN
- Select “My Account” from the menu
- Select “Suspend account” from “Contract details”
Users who cannot use pause
Please note that you will not be able to pause if the following conditions apply.
- Use DAZN for docomo
- Migration from Sponavi Live
- Available via Apple
- Use Amazon IAP payment
- Google Play in-app purchases
- Free trial period
- Redeem gift code
- Use mobile carrier payment
- Use annual plan
Automatically renewed after 6 months
DAZN’s pause function can be used for up to 6 months. Once this period has passed, the contract will be renewed and automatic billing will start again. DAZN cannot be suspended for more than 6 months.
Withdrawing during suspension
You can also cancel your membership while it is temporarily suspended.
- Log in to DAZN
- Select “Withdraw” from “Contract details”
You can watch on DAZN even if you cancel your membership.
With DAZN, you will not be unable to watch the content the moment you cancel your membership. You can watch until the end of your contract. However, please note that you will always be charged a monthly or annual fee as pro rata calculations are not possible. It is recommended that you cancel your membership before the monthly payment date. You can enjoy this service from the time you join until the end of your subscription. You can continue to watch the latest entertainment content and other content you are interested in on your smartphone or PC. You can also cancel your subscription with dmm or au.
When is the best time to cancel your DAZN subscription?
No matter when you cancel your DAZN subscription, you can still use the service until the next renewal date. It is best to cancel on the renewal date. However, be sure to complete the cancellation procedure at least 24 hours before the renewal date. If you cancel after that, you will be automatically charged and your contract will continue. When the renewal date approaches, the system will automatically carry out the renewal procedure. The timing of application for each subscription is important and key. There are many options for enjoying the company’s services.
Frequently asked questions if you cannot cancel your DAZN subscription
If you are unable to cancel your subscription, please contact DAZN support. To contact us, go to “Help” → “Contact Us”. If you ask the staff that you cannot cancel your membership, they will give you an answer.
I can’t log in to my account
An email address and password are required to log in to DAZN. Please check that the email address and password you entered are correct. If you forget your password, you can reset your password. Please reset the settings from the page below.
Cancellation process is not progressing
DAZN’s subscription can only be canceled on the registered device. Please check the device you have registered before canceling your subscription on the registered device.
If you have a contract with a credit card (debit card) or PayPal
If you have a contract with a credit card (debit card) or PayPal, you cannot cancel or withdraw your membership immediately. The “30-day notice period for withdrawal” is a grace period of 30 days starting from the date of cancellation/withdrawal procedure, and you will be able to continue using DAZN during this period. The contract will be canceled and withdrawn on the 31st day after the completion of the procedure.
DAZN for docomo
DAZN for docomo differs from regular DAZN in that the contract renewal date is the 1st of every month. If you cancel or withdraw your membership from DAZN for docomo, you will no longer be able to watch from that point on. Even if you cancel or withdraw from membership at the beginning of the month, the full monthly fee will be charged.
I got charged even though I canceled the contract
If you have canceled your DAZN subscription, but for some reason the bill keeps coming, it may be because the cancellation was not done properly. Please be aware that if you have double contracts, you will be billed twice. We recommend that you contact the support center.
Just uninstall DAZN
Cancellation of DAZN is not completed by simply uninstalling the app. If you do not process it from the My Account page, it will be treated as a continuation. As explained above, you must complete the cancellation procedure on the registered terminal.
DAZN under maintenance
If DAZN is undergoing maintenance, you will not be able to cancel your subscription. In the case of maintenance, you may not even be able to log in in the first place, so please wait until the maintenance is complete. Be sure to check the official website for the latest information during the period. You can check it on iPhone or iPad.
Is it possible to re-register?
If you have canceled your DAZN subscription but would like to sign up again, you can do so. However, you will have to start the registration process from scratch. Please refer to the following article for more information. DAZN offers unlimited viewing of channels including not only soccer, but also dramas, Disney, foreign movies, Japanese movies, anime, domestic dramas, news, basketball, martial arts, and more. If you have any questions or concerns about upcoming programs, please contact customer service. It is also compatible with Apple TV and Fire TV. Of course, there is a wide selection of unlimited content in the store.
コメント