DAZN: When the image does not appear or cannot be viewed Frequently asked questions, causes, and solutions


Even if you have signed a contract with DAZN, for some reason you may not be able to view the video, or you may run into a problem where the video is not showing at all. In this case, we generally recommend that you check with customer support. Please refer to the article below for information on how to contact our customer center.


Reasons why you can’t watch DAZN Frequently asked questions

We will introduce some methods and solutions for not being able to view on DAZN.

Recommended environment

First, if you are having trouble, please check your DAZN viewing environment. It is important whether the environment is as follows. There is no problem if you are using the version below. However, if it is below the version, it is likely that the environment is below the recommended one, so it will not be displayed.

WEB OS・Windows8.1
・Mac OS X
WEB browser・Google Chrome
・Microsoft Edge

The line speed is not enough

There is a recommended line speed for DAZN. The recommended line speed is 8.0Mbps. If this drops below 2.0Mbps, the image quality will drop significantly and the screen will often freeze. First, check your internet connection speed. This may be improved by dealing with the internet equipment. Please try changing the installation location etc. It may be a buffering or communication device spec issue.

cannot watch at the same time

DAZN limits simultaneous viewing on two different devices using the same account. If there are 3 or more devices, viewing will stop on one device. In this case, please check to see if there is anyone else watching with the same account. Please check your TV, smartphone, game console, etc.

Error code

An error code may appear. We will introduce typical codes and solutions.

ERROR Codeerror contents
11-003-013Unstable network connection
11-065-01310-022-003There is a problem with network connection
10-022-003Communication speed is insufficient
50-000-03455-005-017Network connection status is temporarily unstable
66-079-01755-079-017Network connection status is unstable
50-020-200Credit card information not registered
50-049-40151-051-401Your email address or password is incorrect, or the information you entered is incorrect.
59-018-404Unable to link email address and DAZN account
55-007-000App cannot be downloaded or is not functioning properly
66-033-401Logged out from all devices
10-129-054Creating account
10-002-007I’m having a problem with my payment
83-000-404Content has been moved to another location and is no longer available or exists

Internet connection

There may be no internet connection, or the line may be too weak. Many people connect to the Internet wirelessly, which may be the reason. A wired connection may make your Internet connection more stable. Also, please check if your firewall or security software is blocking it. If you are connected to the internet via a WiFi router, restarting may also solve the problem.

DAZN maintenance

There may be a problem on DAZN’s side and it may be undergoing emergency maintenance. In this case, we recommend that you first take a look at the official DAZN page.

Can’t log in

If the login information is incorrect or if input errors continue, an error code will appear along with an error message. In this case, it is likely that you have forgotten your email address or password. If you do not know your password or email address, you will need to reset or contact us. Please contact the customer center. For password reset, the password must be at least 6 characters in total, including at least one alphanumeric character.

Problem with the device

The problem may be the device you are using. If there is a problem with your device, you may not be able to receive data properly. If you can play it without any problems on another device, DAZN is almost certainly stopped due to a problem with the device. First, try changing your device and see if you can watch it.

LAN cable

If you are using a LAN cable, there may be a problem with the cable and it may not be displayed. Please try changing the LAN cable and see if the connection is possible. If this shows up, there is a high possibility that the cable was damaged.

I can’t see it on the app

If you are watching from a smartphone, most of you will probably be watching using an app. However, there are many cases where you cannot see it on the app. In this case, there may be a problem with the smartphone device you are using. In this case, try changing your smartphone device.

only audio is played

There may be a case where the image is completely black and only the audio is played. In this case, the connection is successful, but there seems to be a problem with the cable. Please replace the cable connected to the display etc. and try connecting again. Or the display may already be defective.

The image quality suddenly deteriorated.

There are many cases in which the image quality has suddenly deteriorated, even though the image used to be displayed clearly. Please check your internet connection first. If you don’t know the cause, it’s a good idea to contact your internet provider and ask. If only DAZN is not displayed and you can still use the Internet, the problem may be with the device that is displaying DAZN. One option is to move to a place with better reception.

If you want to watch soccer, watch DAZN

If you are thinking of registering for DAZN, please refer to the article below.


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